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Computer Fundamentals & Artificial Intelligence
Training Programme 2026

From Basic Computer Skills to Agentic AI & Automation
📅 Saturday, 7 June 2026 ⏰ 9:00 AM – 1:00 PM 👥 80 Participants · 4 Regions · 40 Zones 📍 Grameen Bank Head Office, Mirpur-2, Dhaka
Training Facilitator: Md Shakhawat Hossain, FCA — Financial Specialist, Grameen Bank & Partner, M A Fazal & Co.
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🪪 Participant Registration — Enter Your Details First

9:00 MD & Management Address
9:30 Module 1: Computer Basics
10:00 Module 2: Internet & Productivity
10:30 Module 3: AI Fundamentals
11:15 Module 4: Prompt Engineering
11:55 Module 5: Agentic AI & Automation
12:45 Final Score & Certificate
1
Computer Fundamentals
Hardware, Software, Operating Systems & Basic Office Tools
⏰ 9:30 – 10:00 AM
🖥 What is a Computer?

A computer is an electronic device that receives input (from keyboard, mouse), processes it using instructions stored in memory, and produces output (on screen, printer, speaker). Grameen Bank's entire loan management, MIS reporting, and staff records run on computer systems today.

Grameen Bank context: Every zonal office depends on computers for the Grameen Bank Management Information System (MIS), loan disbursement records, financial reports sent to Head Office, and compliance documentation. Understanding how computers work helps you use them with confidence.
🔧 Key Hardware Components
ComponentWhat it doesReal example
CPU (Processor)The brain — performs calculationsIntel Core i5, i7; AMD Ryzen
RAM (Memory)Short-term working space; more RAM = faster4 GB (basic), 8–16 GB (recommended)
Hard Disk / SSDPermanent storage of files and programs500 GB HDD or 256 GB SSD
MonitorDisplays information visually14–24 inch LCD/LED screen
Keyboard & MouseInput devices to give commandsStandard office keyboard/mouse
NIC / Wi-FiConnects to network/internetLAN port or Wi-Fi adapter
💾 Software: The Instructions

Software is a set of instructions that tells the hardware what to do. There are two main types:

  • System Software — manages the computer itself. Examples: Windows 10/11, Linux, Android.
  • Application Software — tools for specific tasks. Examples: Microsoft Office (Word, Excel), Chrome browser, Tally accounting software.
📁 File Management Basics

Files are stored in folders (also called directories). Good file management prevents loss of documents:

  • Name files clearly: Zone_Audit_Report_May2026.xlsx — not new1.xlsx
  • Keep backups — copy important files to a USB drive or cloud storage (Google Drive)
  • Delete temporary files regularly to keep your PC fast
💡 Quick Tip — Keyboard Shortcuts:
Ctrl+C = Copy  |  Ctrl+V = Paste  |  Ctrl+S = Save  |  Ctrl+Z = Undo  |  Alt+Tab = Switch windows  |  Windows+L = Lock screen
🖨 Microsoft Office for Grameen Bank Work
  • MS Word — Write letters, notices, reports, compliance documents
  • MS Excel — Track loan data, create zone-wise summaries, financial tables
  • MS PowerPoint — Prepare presentations for management reviews
  • MS Outlook / Gmail — Email communication with area offices and head office
❓
Module 1 — Quick Assessment
Select the best answer for each question, then click Submit
Q1Which component of a computer is called its "brain" because it performs all calculations?
Q2A Grameen Bank Zonal Manager wants to create a report comparing loan disbursement across 10 zones in a table format. Which Microsoft Office application is MOST suitable?
Q3What does RAM (Random Access Memory) do in a computer?
Q4Which keyboard shortcut saves a document you are working on in Microsoft Word or Excel?
Q5Windows 10 and Windows 11 are examples of which type of software?
2
Internet, Email & Digital Productivity
Browsers, Email, Google Workspace & Online Safety
⏰ 10:00 – 10:30 AM
🌐 How the Internet Works

The internet is a global network of computers connected together. When you open a web page, your browser sends a request to a web server somewhere in the world, which sends back the page. Key terms:

  • Browser — software to view web pages (Chrome, Firefox, Edge)
  • URL — web address, e.g., https://grameenbank.org.bd
  • HTTPS — secure connection (look for the padlock icon in your browser)
  • Wi-Fi — wireless internet connection
  • Bandwidth / Speed — how much data can flow per second (Mbps)
Grameen Bank context: Grameen Bank's 2,568 branches, 240 area offices, and 40 zonal offices all rely on internet connectivity to send reports to Head Office, use the MIS system, and communicate across Bangladesh's 81,678 villages where Grameen operates.
📧 Professional Email Communication

Email is your primary digital communication tool. Good email habits save time and avoid misunderstandings:

  • Subject line — be specific. "Zone 5 Audit Report — May 2026" is better than "Report"
  • CC vs BCC — CC shows all recipients; BCC hides them (use for mass communication)
  • Attachments — keep files under 10 MB; for larger files, use Google Drive link
  • Reply All — use carefully; not everyone needs every response
📁 Google Workspace for Grameen Staff
ToolUse Case at Grameen Bank
Google DriveStore and share zone audit reports, circulars, policy documents
Google DocsCollaborative document editing — multiple officers can edit simultaneously
Google SheetsTrack compliance data, create zone-wise performance dashboards
Google MeetVideo meetings with area managers and head office without travel
Google FormsCollect data from branches — e.g., today's MCQ submission system
🔒 Cybersecurity Basics

Digital security is critical for a bank that serves nearly 45 million members across Bangladesh:

  • Strong passwords — at least 12 characters, mix of letters, numbers, symbols. Never use "123456" or your name.
  • Phishing — fraudulent emails pretending to be from a bank or government. Never click unknown links or open suspicious attachments.
  • Two-Factor Authentication (2FA) — adds a second layer of security (SMS code) beyond just a password.
  • Public Wi-Fi risk — avoid accessing Grameen Bank systems on open/unsecured Wi-Fi hotspots.
  • Software updates — keep Windows and antivirus up to date to close security vulnerabilities.
💡 Real Scenario: An audit officer receives an email saying "Your Grameen Bank account will be suspended — click here to verify." This is a classic phishing attack. The correct action: do not click the link. Report it to your IT department and delete the email.
❓
Module 2 — Quick Assessment
Internet, Email & Digital Security
Q1You receive an email claiming your bank account will be closed unless you click a link and enter your password. What is this called?
Q2A Zonal Manager wants to share a 50 MB audit report file with the Head Office. What is the BEST method?
Q3What does the padlock icon in a browser address bar (HTTPS) indicate?
Q4Which Google Workspace tool allows two Zonal Managers to edit the same compliance document at the same time from different offices?
Q5What is Two-Factor Authentication (2FA)?
3
Artificial Intelligence — Fundamentals
What is AI, Machine Learning, Large Language Models & AI Tools
⏰ 10:30 – 11:15 AM
🤖 What is Artificial Intelligence?

Artificial Intelligence (AI) is when a computer system performs tasks that normally require human intelligence — like understanding language, recognising patterns, making decisions, or translating text. AI is not magic; it is mathematics and statistics applied to large amounts of data.

Simple analogy: Imagine training a new bank employee. You give them thousands of past loan files, and they learn patterns — what kinds of borrowers repay on time, which regions have higher default rates. AI does the same but with millions of data points, in seconds.
📊 Types of AI You Will Encounter
TypeWhat it doesExample
Machine Learning (ML)Learns from data without being explicitly programmedEmail spam filter; fraud detection
Natural Language Processing (NLP)Understands and generates human languageChatGPT, Google Translate, voice assistants
Computer VisionUnderstands images and videoFace recognition on your phone; cheque scanning
Generative AICreates new content — text, images, code, audioChatGPT, Claude, Gemini, DALL-E, Copilot
🧠 Large Language Models (LLMs) — Plain Explanation

ChatGPT, Google Gemini, Claude, and Microsoft Copilot are all Large Language Models (LLMs). Here is how they work in simple terms:

  1. They were trained on billions of pages of text from the internet, books, and documents
  2. During training, they learned the statistical patterns of how words, sentences, and ideas relate to each other
  3. When you type a question, they predict the most likely helpful response based on those patterns
  4. They do NOT think like humans — they process tokens (word pieces) mathematically
Important for Grameen Bank officers: LLMs are powerful assistants but they can make mistakes (called "hallucinations" — generating plausible-sounding but incorrect information). Always verify important financial, legal, or operational facts independently before acting on AI-generated content.
🏦 AI Applications in Banking & Microfinance
  • Credit Scoring — AI analyses alternative data (payment history, mobile usage) to assess creditworthiness of borrowers who have no formal credit history
  • Fraud Detection — AI flags unusual transaction patterns in real-time
  • Customer Service Chatbots — handle routine queries 24/7 without human staff
  • Document Processing — AI can read and extract data from scanned forms, loan applications, and reports automatically
  • Predictive Analytics — forecast repayment trends, identify zones with rising NPL risk
🌍 Top AI Tools Available Today (Free or Low Cost)
ToolCompanyBest for
ChatGPTOpenAIGeneral writing, analysis, Q&A
ClaudeAnthropicLong documents, careful reasoning, sensitive tasks
GeminiGoogleIntegrated with Google Docs/Sheets
Microsoft CopilotMicrosoftInside Word, Excel, Outlook
PerplexityPerplexity AIWeb search with AI summaries
❓
Module 3 — Quick Assessment
AI Fundamentals & Banking Applications
Q1What does "hallucination" mean in the context of AI language models?
Q2Grameen Bank uses an AI system to flag loan applications from borrowers who are statistically more likely to default, based on past repayment data. Which type of AI is this?
Q3ChatGPT, Google Gemini, and Claude are all examples of which category of AI?
Q4An AI model reads thousands of scanned Grameen Bank loan application forms and automatically extracts the borrower name, amount, and center number. Which AI capability is being used?
Q5A Grameen Bank audit officer wants to use AI directly within Microsoft Excel to help analyse zone performance data. Which tool should they use?
4
Prompt Engineering
How to Communicate Effectively with AI to Get Excellent Results
⏰ 11:15 – 11:55 AM
🎯 What is a Prompt?

A prompt is the instruction or question you type into an AI system like ChatGPT or Claude. The quality of the output you get is almost entirely determined by the quality of your prompt. Prompt Engineering is the skill of writing prompts that produce the most accurate, useful results.

Analogy: Think of an AI as a highly capable but very literal new employee on their first day. They will do exactly what you ask — but if your instructions are vague, their output will be vague. The more specific your instructions, the better the result.
🔑 The 5 Elements of a Strong Prompt
#ElementWhat to specifyExample
1RoleWho should the AI act as?"You are a banking compliance expert"
2TaskWhat exactly must it do?"Write a formal letter to all Area Managers"
3ContextBackground information"Grameen Bank has 240 area offices in Bangladesh"
4FormatHow should output be structured?"Use bullet points, under 300 words"
5ConstraintsWhat to avoid or include?"Use formal Bengali and avoid technical jargon"
📝 Prompt Examples — Before & After
❌ Weak Prompt:
"Write me a report"

✅ Strong Prompt:
"You are a banking professional. Write a 1-page summary report for Grameen Bank's MD on the key findings from a zonal compliance audit of Zone 15 (East Region). Include: 3 main findings, 2 recommendations, and 1 risk area. Use professional formal English. Format with headings."
❌ Weak Prompt:
"Translate this"

✅ Strong Prompt:
"Translate the following English notice into formal Bengali, maintaining the formal tone suitable for a bank circular. The audience is branch managers with limited English. Text: [paste text here]"
🏦 Practical Prompts for Grameen Bank Officers
# For Zonal Managers — Meeting Minutes Prompt: "You are an experienced banking professional. Convert these raw bullet points from a Grameen Bank Zonal Review Meeting into formal structured minutes with: Date, Attendees, Key Decisions, Action Items, Next Meeting Date. Tone: formal, concise. Raw notes: [paste your notes here]"
# For Audit Officers — Compliance Checklist Prompt: "Act as a banking compliance auditor. Create a 20-point audit checklist for a Grameen Bank branch audit, covering: loan documentation, center meeting records, KYC compliance, cash management, and staff conduct. Format as a numbered checklist with YES/NO columns for each item."
# For Data Analysis — Excel Help Prompt: "I have an Excel sheet with columns: Zone Name, Loan Disbursed (BDT), Loan Recovered, NPL Amount, Number of Centers. Write an Excel formula to calculate the NPL Percentage for each zone. Also suggest 3 charts that would best visualise this data for a management presentation."
⚠️ Common Prompt Mistakes to Avoid
  • Too vague — "Help me with my work" gives nothing useful
  • No context — AI does not know you work at Grameen Bank unless you tell it
  • No format specified — you might get an essay when you needed a table
  • Sharing sensitive data — never paste real borrower data, passwords, or confidential financial figures into public AI tools
  • Accepting output blindly — always review and verify AI-generated content, especially numbers
❓
Module 4 — Quick Assessment
Prompt Engineering Skills
Q1A Zonal Manager types "write report" into ChatGPT and gets a useless generic response. What is the PRIMARY reason for the poor output?
Q2Which of the following is the BEST prompt for generating a Grameen Bank audit checklist?
Q3An audit officer wants to paste a full list of borrowers with their loan amounts into ChatGPT for analysis. What should they do?
Q4In prompt engineering, what does specifying a "Role" mean?
Q5After getting a response from an AI tool about Grameen Bank's regulatory compliance requirements, what must an officer ALWAYS do?
5
Agentic AI & Workflow Automation
AI Agents, n8n, Zapier, Make.com — Building No-Code Automations
⏰ 11:55 AM – 12:45 PM
🤖 What is Agentic AI?

An AI Agent is an AI system that can take actions — not just answer questions. Instead of you asking a question and getting a text response, an AI agent can:

  • Browse the web to gather information
  • Read and send emails on your behalf
  • Fill in forms and update spreadsheets automatically
  • Run multi-step tasks without you doing each step manually
Simple analogy: Traditional AI (ChatGPT answering a question) = a consultant who gives you advice. Agentic AI = a virtual assistant who actually does the work for you — reads the documents, fills the forms, sends the emails, and reports back when done.
⚡ What is Workflow Automation?

Automation means making repetitive tasks happen automatically — without manual effort each time. Think of it as setting up a rule: "When X happens → do Y automatically."

Example: Automated Zonal Report Workflow

Area Offices submit data to Google Form
↓
Automation tool collects all responses automatically
↓
AI summarises the data and creates a report
↓
Report is emailed to Zonal Manager & Head Office automatically
🛠 No-Code Automation Tools
ToolWhat it doesCost
ZapierConnects apps — e.g., "When a Google Form is submitted → add row to Sheet → send email"Free tier available
Make.comVisual workflow builder; more powerful than Zapier for complex flowsFree tier available
n8nOpen-source automation; can be self-hosted for data privacyFree (self-hosted)
Google Apps ScriptCode-based automation inside Google Workspace — like this training's MCQ sheet!Free
Microsoft Power AutomateBuilt into Microsoft 365 — automates within Word, Excel, Outlook, TeamsIncluded in M365
🏦 Practical Automation Ideas for Grameen Bank
Idea 1 — Automated Compliance Reminder:
Set up an automation: On the 25th of every month → automatically send a reminder email to all 240 Area Managers to submit their monthly compliance reports → track which ones have submitted in a Google Sheet → alert the Zonal Manager about missing submissions.
Idea 2 — AI-Powered Meeting Summary:
Record your Zonal Review Meeting (with consent) → upload audio to an AI transcription tool (Whisper/Otter.ai) → paste the transcript into ChatGPT with the prompt: "Summarise this meeting into formal minutes with action items and owners" → save to Google Drive → auto-share with all attendees.
Idea 3 — Branch Performance Dashboard:
Branches submit data via Google Form → Google Sheets auto-calculates KPIs → Looker Studio creates a live visual dashboard → Zonal Manager and Audit Officer can view real-time performance of all branches from any device, anywhere.
📐 Google Apps Script — This Training is Using It!

The MCQ score collection system in this very training runs on Google Apps Script — a JavaScript-based automation tool built into Google Workspace. When you submit your answers, the script automatically records your name, employee ID, zone, region, designation, module scores, and final grade into a Google Sheet. No manual data entry needed.

// Example: What the Apps Script does in 3 steps Step 1: Receive participant data from this HTML page (name, ID, zone, scores for each module) Step 2: Find the correct row in Google Sheet or create new one using the participant's Employee ID as unique key Step 3: Write all data to the sheet automatically + generate grade (Excellent / Good / Pass / Needs Review)
🚀 The Future: AI in Grameen Bank Operations

Grameen Bank currently operates in 81,678 villages across Bangladesh, serving nearly 45 million members through 2,568 branches, 240 area offices, and 40 zones. The scale of this operation creates enormous opportunities for AI and automation:

  • AI-assisted loan officer training through personalised learning platforms
  • Automated detection of center meetings that were not held on schedule
  • Predictive identification of borrowers at risk of dropping out
  • Natural language interfaces in Bengali for field-level staff
  • Voice-based data entry for center managers with limited literacy
❓
Module 5 — Quick Assessment
Agentic AI & Automation
Q1What is the KEY difference between a standard AI chatbot (like ChatGPT answering a question) and an AI Agent?
Q2A Grameen Bank Zonal Audit Officer wants to automatically send monthly compliance reminder emails to all 6 Area Managers under the zone — without manually sending each email. Which tool is BEST suited?
Q3Which statement BEST describes a no-code automation workflow?
Q4Grameen Bank has 40 zones and wants each zone to submit performance data monthly. The data should automatically populate a Head Office dashboard. What combination of tools achieves this MOST efficiently?
Q5Grameen Bank serves 45 million members in 81,678 villages. Many center managers have limited literacy. Which AI application would have the MOST direct impact on their work?

Training Assessment — Final Score

—/25
Total correct answers across all 5 modules
Complete all modules to see your grade
Module 1: —  |  Module 2: —  |  Module 3: —  |  Module 4: —  |  Module 5: —